Legal
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-Privacy Policy
-Information Disclaimer
-Terms & conditions
-Service Availability
-Safe Harbor Statement
- Legal Notices
| Privacy Policy
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We are committed to protecting online user privacy. In order to ensure your privacy, information we collect is used only in the manner and for the purposes described below.
This "Privacy Policy" discloses the privacy practices governing our knowing collection, use, and disclosure of information. Capitalized terms shall have the meaning designated in the Plexcom Networks Information Disclaimer located at http://www.plexcom.net/legal_information.html, unless specifically defined in this Privacy Policy. All references herein to "we" or "us" refer to Plexcom Networks, Inc. ("Plexcom"). All references to the "site" refer to our website located at http://www.plexcom.net.
Collection and Use of Information
Visitors to our website are asked to provide certain information when they attempt to pre-qualify for our Services, such as telephone number and address. In combination, your address and telephone number are the only sources to help us determine the type of DSL, T1, Fixed-Wireless, VoIP and/or other available services we can provide to you; because DSL, T1 & Fixed-Wireless technologies are distance-sensitive and location-dependent. Users are also asked to provide certain information when they sign up for our Services, such as name, address, telephone number, billing information (such as a credit card number) and email address. The personal information collected from a user during the registration process is used to manage each user's account (such as billing and collections) to complete the ordering process and to provide our Services.
Plexcom may use this information to contact you in a number of ways. We may send you offers through email, phone or regular mail for Plexcom products and services, or offers on behalf of selected affiliates. You may exercise your options to not receive any promotional marketing offers via email through the means provided in the email or by calling 877-PLEXCOM. In such cases, customers will continue to receive administrative emails from Plexcom. Plexcom may also contact users to request additional information and feedback. In addition, Plexcom purchases services from third parties and may need to provide information to those third parties in order to provide Services.
Plexcom may also automatically collect and analyze information regarding the use of Plexcom's services and web site activities. Information collected may include, but is not limited to, web site traffic volume, frequency of visits, type and time of transactions, type of browser and operating system. For example, we automatically record your IP address so we can establish a broad understanding of site traffic patterns. This information is logged to help diagnose technical problems, administer the site, and improve the quality and types of service delivered. Plexcom may also collect, track and analyze information that does not personally identify a user in aggregate form. This aggregate data will be used at Plexcom's discretion and may be shared with third parties, but with no personally identifiable information attached.
Plexcom may employ companies and people to perform tasks on its behalf, and will need to share personal information with these third parties to do so. These third parties do not receive any right to use such personal information beyond what is necessary to perform these tasks. Plexcom may release or exchange personal information if required to do so, to comply with applicable laws, or to enforce its rights or agreements, or prevent fraud, or reduce credit risk. For more information, see our Special Cases section below.
Children's Privacy
We do not knowingly collect personal information from children under the age of 13. Our customer agreements for the purchase of our services require users to warrant that they are 18 years or older.
Voluntary Surveys
We may periodically conduct both business and individual surveys. We encourage users to participate in these voluntary surveys because they provide us with important information that helps us to improve the types of services we offer and the manner in which we provide them to you. Your personal information and responses will remain confidential, even if the survey is conducted by a third-party.
We may take the information we receive from individuals responding to our surveys and combine (or aggregate) it with the responses of other users to create broader, generic responses to the survey questions (such as gender, age, residence, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products.
Special Cases
It is Plexcom's policy not to use or share the personal information in ways unrelated to the ones described above without providing an opportunity to opt out or otherwise prohibit such unrelated use. However, Plexcom may disclose personal information or information regarding use of its Services, if, for any reason and in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, regulations or other legal requests for such information; to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions or other policies; to operate the Services properly; or to protect Plexcom, our Services, our employees, or our users.
"Cookies" and "Beacons"
A "cookie" is a small data file that can be placed on your hard drive when you visit certain web sites. Plexcom uses cookies to collect, store, and sometimes track information for statistical purposes to operate and improve the products and services we provide and to manage our network and property. Also, we use cookies to gather information about your preferences as you navigate through the site. This helps us tailor and improve the information we present to you, so you enjoy an exceptional customer experience every time you visit. If you choose to disable cookies in your browser, you can still access most of Plexcom's web pages although you may not be able to complete certain activities.
Plexcom may also use "beacons" or "clear gifs", which are small pieces of code, on an anonymous basis. These beacons may be included in outgoing email messages or in our web site. This helps Plexcom determine which emails have been seen and which pages within our web site have been visited.
General
Third party Internet sites accessible through hyperlinks from this site have their own privacy practices, and Plexcom has no responsibility or liability for these independent practices. Please review their privacy practices for yourself.
We reserve the right to amend this Privacy Policy periodically. Any amendments made to this Privacy Policy will be considered effective ten (10) days after the amendments are posted on the site.
Contact Information
If you have any questions about our services or Privacy Policy, please contact Plexcom Networks, Inc., 600 Beacon Pkwy W, STE 860, Birmingham, AL 35209.
You may also email privacy@plexcom.net with questions about our Privacy Policy or with questions about our services.
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